About Us

Your partner in achieving better outcomes, experience and growth!

Why FirstPoint?

FirstPoint Connect is more than just a communication solution provider. We are your partner in achieving better client outcomes, enhancing customer experiences, and growing your business across multiple industries.

Dedicated to Customer Service

Unlike other live chat services, FirstPoint Connect's first point of contact system is designed specifically for a range of industries. Our team understands the unique needs and challenges of different sectors and is trained to provide accurate, empathetic, and timely responses to all inquiries.

Supporting Your Growth

Our services enable you to focus on what you do best - delivering high-quality services. With us taking care of client communications, you can concentrate on growing your business and improving client outcomes.

Customer Satisfaction

At FirstPoint Connect, we prioritize customer satisfaction. Our proactive live chat provides not only active client support but also works towards achieving your business goals, including reducing abandonment, improving conversions, and driving customer satisfaction.

24/7 Availability

FirstPoint Connect ensures round-the-clock coverage for your website and social media channels. With our 24/7/365 full coverage, you never miss an opportunity to engage with a potential client.

High Conversion Rates

Our specialized chat technology and approach have a proven track record of increasing conversion rates. We bridge the gap between browsing and booking, transforming website visitors into potential clients.

Compliance and Security

We understand the importance of data privacy and security. Our solutions are fully compliant with HIPAA and PCI standards, ensuring peace of mind for both providers and clients.

Our Leadership Team

Bryce Walshe

Chief Executive

Christian Marcello


Karl Fernandez

Vice President - Operations

Jhona Jansol

Vice President - Customer Success

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