Answering Services

Keeping your phones answered, while you get on with what you do best!

What does our Answering Service do?

FirstPoint Connect presents an array of advanced answering services specifically designed for various industries.

These services, delivered by our Human Receptionists and Conversational AI Receptionist, serve as the crucial link that connects customers' inquiries to confirmed bookings.

Our solutions aim to significantly boost the chances of conversion while contributing to improved customer experiences and outcomes.

Human Receptionists

Real connections deliver real results.

That's why our Human Receptionists are available 24/7.

Our Humans speak to your callers in English

24/7/365 Full Coverage

We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that your callers inquiries are always answered.

Smart Routing Technology

We offer patching (call transfer), messaging by email, text and custom routing to specific members of your team the way you need it.

Brand Ambassadors

We are an extension of your company, either supportive, lead qualification or relaying calls - your business is our business.

Extensively Trained Receptionists

Our receptionists are US trained, each receptionist goes through training to ensure optimal performance.

We attract and retain top quality staff, which in turn means a consistent high level of service for you and your customers.

Notifications & Reporting

Robust reports for call logs, usage, call times, and more to have the information your company needs.

Layered Systems

We have layered redundancies to make sure your call is answered, how you want, with no downtime or missed messages.

Fully Customized

We can have our technology with your brand, look, feel, and most importantly the need to keep consistent with your business.

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Rachael the AI Receptionist

Never miss a call, with Rachael, our Human-like AI Receptionist, who handles FAQs, takes messages and books appointments into your calendar.

Rachael is multi-lingual, and can speak your callers language

24/7/365 Full Coverage

Rachael can handle thousands of calls at once, giving you the peace
of mind that your callers inquiries are always answered.

Smart Routing Technology

Rachael offers with ease: patching (call transfer), messaging by email, text
and custom routing to specific members of your team the way you need it.

Extensive Custom Knowledge Base

Harnessing the power of ChatGPT, Rachel is able quickly answer any FAQ's about your business in real-time, in a way that your caller can understand

Consistent Call Flows & Fail safes

Rachael is programmed to provide a consistent call flow for every caller,
being handled the same way, each time they call in.

With built-in fail safes includes the ability to transfer to a human should a caller need to speak about something that Rachael hasn't been trained on.

Notifications & Reporting

Robust reports for call logs, usage, call times, and more to have the information your company needs.

Layered Systems

We have layered redundancies to make sure your call is answered, how you want, with no downtime or missed messages.

Fully Customized

We can have Rachael configured with your brand, look, feel, and most importantly the need to keep consistent with your business.

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With FirstPoint Connect, you can focus on your core responsibilities, confident in the knowledge that your communication needs are being handled expertly and efficiently. Experience the difference we can make in your organization.

Answering Service Pricing

Below are our Pricing Packages to suit the broad array of businesses

Human Receptionists

from $1.20 per minute

Contact Us for Comprehensive Pricing

24/7/365 Availability

Smart Call Routing

Dedicated Phone/SMS Number

Scales to your volume requirements

Email & SMS/Text Messaging Alerts

Calendar Integration & Bookings

(FP, Calendly, Microsoft & Google)

Full Setup, Installation, On-Boarding including Knowledge Base creation

Calls Handled by our Specialized Industry Divisions

Access to All Transcripts & Messages

Personal Customer Success Manager

Monthly Reporting

CRM Integration

Zapier

(Add-On)

No Sales Tax or any other hidden fees.

AI Receptionist

from $0.95 per call