About Us

Your partner in achieving better outcomes, experience and growth!

Why FirstPoint Connect?

FirstPoint Connect is more than just a communication solution provider. We are your partner in achieving better client outcomes, enhancing customer experiences, and growing your business

Dedicated to Customer Service

FirstPoint AI's Voice Assistant and Hybrid Human Solutions are designed to cater to a wide array of industries. With a keen understanding of the unique challenges and requirements of different sectors, our platform is fine-tuned to deliver accurate, empathetic, and timely responses to each inquiry.

Supporting Your Growth

Our AI Voice Technology empowers you to center on your core strengths - offering top-notch services. With our voice assistant handling client interactions, you can dedicate more time to expanding your business and enhancing client experiences.

Customer Satisfaction

We place customer contentment at the pinnacle of our priorities. Our proactive AI Voice Assistant actively contributes to meeting your business targets, from diminishing drop-offs and elevating conversions to ensuring utmost customer satisfaction.

24/7 Availability

Our AI & Human Teams function non-stop, 24/7/365 days a year, and so does our support team. This ensures that not only are all your calls consistently managed, but we also stand by you at all times, offering unwavering support.

High Conversion Rates

Our specialized AI Voice Assistant technology and methodology boast a history of elevating conversion rates. We act as the conduit transitioning mere browsing into definitive actions, turning website visitors into promising clients.

Compliance and Security

Recognizing the paramount significance of data privacy and protection, our AI Voice Assistant solutions strictly adhere to HIPAA and PCI guidelines. This guarantees tranquility and confidence for both service providers and their clientele.

Our Leadership Team

Bryce Walshe

Chief Executive

Christian Marcello


Karl Fernandez

Director of Operations

Jhona Jansol

Customer Success Manager

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